What are the responsibilities and job description for the Front Office Manager position at aloft hotel?
About us
ROHM Group is a small business in HOSPITALITY in Columbia, SC. We are professional and agile.
Our work environment includes:
- Modern office setting
- Fast paced
- Growth opportunities
- On-the-job training
- Flexible working hours
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries, providing information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and efficiently, ensuring guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments, ensuring proper allocation of rooms based on guest preferences
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in hospitality or front desk role preferred
- Familiarity with phone systems and ability to handle multiple phone lines
- Strong communication skills, both verbal and written
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Knowledge of hospitality management principles and practices
- Excellent guest relations skills with a focus on providing exceptional customer service
- Professional phone etiquette and ability to handle difficult situations with tact and diplomacy
- Ability to work well in a team environment and collaborate with other hotel departments
- Familiarity with hotel management software is a plus
- Bilingual candidates are encouraged to apply
We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are passionate about delivering excellent guest service and thrive in a fast-paced hospitality setting, we would love to hear from you. Apply now to join our team as a Guest Service Agent.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Management: 2 years (Required)
Work Location: In person
Salary : $16
