What are the responsibilities and job description for the Night Auditor position at Aloft New Orleans?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our hospitality team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a seamless guest experience while performing essential accounting and administrative tasks. This role is crucial in maintaining the hotel's financial integrity and providing exceptional service to our guests.
Duties
- Conduct nightly audits of all financial transactions to ensure accuracy and compliance with hotel policies.
- Manage guest check-ins and check-outs efficiently, providing excellent customer service throughout the process.
- Address guest inquiries and resolve any issues that arise during the night, ensuring guest satisfaction.
- Maintain accurate records of room availability, reservations, and billing information.
- Prepare and distribute daily reports summarizing hotel operations and financial performance.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Collaborate with other departments to ensure smooth operations and communication throughout the hotel.
Experience
- Previous experience in a hotel or resort environment is preferred, particularly in roles related to front desk operations or night auditing.
- Strong customer service skills with a focus on guest relations and satisfaction.
- Proficient phone etiquette to handle inquiries professionally and courteously.
- Familiarity with hotel management software is a plus; training will be provided for specific systems used by our property.
- Multilingual abilities are advantageous for enhancing guest interactions in our diverse environment.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- New Orleans, LA 70112: Relocate before starting work (Required)
Work Location: In person
Salary : $17