What are the responsibilities and job description for the Front Desk/Night Auditor position at Aloft Rancho Cucamonga?
The Aloft Hotel is seeking Front Desk and Night Audit Talent to be part of our team! Aloft Talent naturally own opportunities to deliver,delight, and engage. They control their world. They take a fresh, energetic approach to everything in life....and they know how to juggle without dropping anything...They are passionate self-starters.
In this Job you will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Help wherever needed
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication
Must have great attitude and love serving people. Night Audit Shift is from 11pm-7am. Must be a night person!
During training (2-3 weeks) must train in our Front Desk shifts. We are open 24 hours 7 days a week. Shifts are as follows : 6:45am-3:15pm, 2:45-11:15pm, and 11pm-7am.
Have work life balance and travel the world with your Marriott Discount- Be a part of our growing Team!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 27 – 36 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16 - $17