What are the responsibilities and job description for the Front Desk Talent position at Aloft Wilmington at Coastline Center?
Front Desk Talent Job Description
Now’s your time to shine here with us at the Aloft Wilmington at Coastline Center Hotel here in downtown Wilmington.
Essential Functions:
· Perform all check-in and check-out tasks
· Manage online and phone reservations
· Inform customers about payment methods and verify their credit card data
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to clients’ complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
· Responsible for accurate bank counts and dissemination of information from one shift to another
·Any other reasonable requests
Requirements:
· Previous Hotel and Marriott specific experience preferred.
· Physical ability to stand, walk, or sit for extended periods of time. Physical ability to lift up to 50-lbs.
· Will be required to obtain an Alcohol awareness training certification
- Previous customer service experience required.
· Must deliver on all Marriott and Poteat Hospitality standards.
· Must have computer knowledge (Excel, Windows, etc.)
· Be aware of hotel policies and Marriott SOPs and Quality Assurance requirements.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
- Hotel: 2 years (Preferred)
Work Location: In person
Salary : $15 - $16
