What are the responsibilities and job description for the Front Desk Agent position at Aloft?
Aloft
Hiring: Front Desk Agent
Pay: Starting at $16.00/hour
Location: Westerville, OH
Shift: Full-Time, 40 per Week
*Weekends Required.
The Front Desk Agent will Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. The Front Desk Agent will Process all payment types such as room charges, cash, checks, debit, or credit. The Front Desk Agent Process all check-outs including resolving any late and disputed charges. The Front Desk Agent Answer, record, and process all guest calls, messages, requests, questions, or concerns. The Front Desk Agent will Coordinate with Housekeeping to track readiness of rooms for check-in.
The Front Desk Agent will Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. The Front Desk Agent will Supply guests with directions and information regarding property and local areas of interest. The Front Desk Agent will Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. The Front Desk Agent will Complete designated cashier and closing reports in the computer system. The Front Desk Agent will Cash guests' personal checks and traveler's checks. The Front Desk Agent will Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Responsibilities:
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience.
- License or Certification: None
- Must haves: Open Availability, Work Holidays, and Weekends
Benefits:
- Medical Insurance
- PTO Availability
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Type: Full-time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16
