What are the responsibilities and job description for the AAC - Cargo Ops Assistant KOA position at Aloha Air Cargo?
POSITION SUMMARY: The Cargo Operations Assistant provides general administrative and customer service support to Cargo Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Key Responsibilities:
- Answering phones and assisting international operations by calling customers to advise that shipments or documents are ready.
- Reconciling of interline bills.
- Reconciling of Cargo handling contracts billing.
- Reconciling daily cash summary for agents to be scanned and sent to Finance
- Works closely with Sales department to research and close out claims.
- Assisting with missing freight
- Inputting information into airwaybill adjustment portal as needed
- Filing of dangerous goods and live animal paperwork
- Typing forms, reports, correspondence, and notes.
- Assisting Finance to help track down paperwork for billing purposes
- Performing routine clerical duties such as sorting, filing, relying messages.
- Assists Cargo Admin Assistant as needed.
- Other miscellaneous support duties as assigned.
MINIMUM QUALIFICATIONS:
- High School Diploma or equivalent
- One (1) year customer service experience working in an office setting
- Intermediate proficiency in MS Office (Word, Excel, Outlook)
- Typing 35 words per minute
- Familiarity with standard office equipment
OTHER QUALIFICATIONS:
- Must be able to pass a pre-employment drug test, 5-year background check, 10-year criminal history check and security threat assessment.
- Ability to multitask and take instruction and guidance.
- Highly organized, detail oriented, and exceptional phone etiquette required.
- Previous airline experience preferred.
COMPENSATION:
This position has a starting range of $18.68 to $22.41.
BENEFITS:
• Comprehensive insurance programs including medical, dental, and vision
• Company-provided benefits such as life insurance, short and long-term disability, and an employee assistance program
• Competitive 401k match program with zero vesting period
• Annual bonus and salary review programs
• Competitive paid time off, personal days, and federal holidays
• Reimbursement benefits for fitness, transportation, and tuition up to $5,250 annually
• Plus, other employee benefits and appreciation events throughout the year.
Salary : $5,250
