What are the responsibilities and job description for the Complaints Handler position at ALOIS Solutions?
Job Title: Complaint Handling Specialist/ Quality Technician
Location: Portage, MI 49002
Pay rate: $25 to $30 per hour on W2 only
Job Description:
• As a Complaint Handling Specialist/ Quality Technician, you will primarily be responsible for investigating, resolving, and documenting customer complaints.
• You will communicate with various business stakeholders including but not limited to Field Service Technicians, Sales Account Managers, and Quality Engineers, to determine the cause of reported customer issues and solve real-world problems that our customers are experiencing.
Your responsibilities will include:
• Investigate customer complaints in a timely fashion and in accordance with global regulations
• Communicate with Field Service Technicians and Sales Account Managers to gather information necessary to conduct complaint investigations
• Track and meet Corporate, Divisional and Team Complaint Handling metrics
• Follow local and corporate SOPs to ensure compliance with external requirements
• Lead completion of service report recoding (once identified by a Quality Engineer)
• Handle inquires where appropriate from sales reps, service techs, tech support, line, etc.
Salary : $25 - $30
