What are the responsibilities and job description for the Customer Service Representative position at ALOIS Solutions?
Job Title: Customer Service Representative/ Sales representative
Pay rate: $17.24 per hour on W2 only
Shift: 10:30 am to 7pm shift, in office Monday - Friday
Location: Kalamazoo, MI 49001
Job Description:
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both.
• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
• This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
• This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent.
• Job requires a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based.
• The job requires the ability to make judgements based on practice and previous experience.
• This job typically requires a degree in process or equivalent and no experience.
What You Will Do
• - Provide phone and email support for inquiries from sales teams and healthcare professionals.
• - Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
• - Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
• - Process all tasks in alignment with relevant working practices and standard operating procedures.- Offer after-hours support as needed, depending on call volume or workload demands.
• - Develop a strong foundation in your current role and learn additional responsibilities within one or more job families.
Relevant Skills and Experience
• - HS Diploma or G.E.D – required
• - 1 years of customer service preferred
• - Clear and concise communication skills
• - Basic writing and computer skills
Salary : $17
