What are the responsibilities and job description for the Customer Service Representative position at ALOIS Solutions?
Job title: Customer Service Representative/ Order Processing representative
Location: San Antonio, TX 78249
Pay rate: $21 - $23 per hour on W2 only
Job Description:
• **Must have order processing experience**
• Process multiple daily order entry and billing transactions with an extremely high level of detail. Resolve issues.
• Maintain customer accounts. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, billings, accounts receivable and returns.
• Experience working with an ERP system (Oracle) helpful
• Must have experience using MS Office Excel and Outlook.
• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
• Valid drivers license and good driving record
• 2 years customer or account management experience
• Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrated problem solving and communication skills
• Demonstrated organizational, customer service and follow up skills
• Demonstrated phone skills; ability to maintain composure in stressful situations
• Demonstrated order processing skills
• Demonstrated accuracy in data entry and report generation
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base
• Must have the ability to work beyond standard hours, as needed to support the business needs.
• Must be able and willing to work successfully in a team environment.
Salary : $21 - $23
