What are the responsibilities and job description for the Executive IT Support Engineer - White Glove position at ALOIS Solutions?
Location: New York, NY 10175
Duration: 11 Months (High Possibility of extension)
Job Description:
Physical presence:
1. 500 Approx. (Senior leadership Vice President and higher management CXO)
2. 2 New York Offices at present & future offices within NYC.
PURPOSE OF ROLE:
This role is responsible for the day-to-day governance of an area of support in Americas supporting over 500 users across spread across Canada, USA & LATAM region. The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional requirements or projects and support business needs. The candidate will also interact daily with the India, USA and other European IT support teams.
KEY ACCOUNTABILITIES:
This position is responsible for governance, implementation and support of IT related activities in the company. Responsibilities include:
• Office based users and related Technology needs, inclusive of Smartphones & Video Conferencing Support.
• Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.
• Understanding of Servers, networks & other back- office hardware and software’s.
• Co-ordinate with vendors and ensure SLA’s are adhered to.
• Project management a per business needs, support and infrastructure related projects.
• Acts as Primary contact for the whole of Americas Region.
• Coordinate with global IT teams on requests on daily basis.
• Advise and bring in ideas for improvements & analysis for multiuser rollouts of global and
• regional software applications including hardware.
• Maintain IT Knowledge base as per required protocols to overcome known issues.
• Administration of assets (HW & SW).
• Providing IT Services & Support for attendees in office or offsite events.
REQUIREMENTS:
Education:
University degree OR Equivalent Diploma in Information technology
Work Experience:
• Soundtrack record in with a minimum of 8 years hands on experience in the day-to-day management of all operational aspects in/of a small to medium size IT team, for the support of computer hardware, operating systems, basic networks, servers, Mobile/telephony helpdesk.
• Exposure to understanding of both outsourced solutions and in house systems a definite advantage.
• Practical experience in managing/ working in concurrent IT Tasks and projects.
• Practical experience in working in day to day operations of an IT helpdesk and remote support teams.
• Proficient in handling CxO users / VIP’s and VVIP user’s .
• Experience in coordination with people both with in IT Teams & 3rd Party contractors.
• Strong business acumen on proposals for improvements.
• Should be a Problem Solver with limited hand holding.
