What are the responsibilities and job description for the Customer Success Manager position at Aloware?
Aloware is #1 AI-driven phone system for CRMs. A leading cloud-based contact center software that enables businesses to seamlessly integrate their customer communications across multiple channels, including voice, text, and email. Our platform empowers sales and support teams to enhance customer engagement, improve lead management, and drive revenue growth through intelligent automation and robust analytics.
We're pre-Series A (in this economy!), cash-flow positive, and will continue to be profitable as a mantra for our business.
The Customer Success Manager will work closely with our Sales, Marketing, and Support teams to drive customer satisfaction, retention, and expansion.
Be a product expert: understand why customers use Aloware and how they derive value from our platform
- Perform structured account reviews for customers to gauge, maintain, and nurture key client relationships
- Proactively identify, address and mitigate risks of churn
- Contribute ideas that help improve our processes, practices, and tools
- Provide feedback to the product team concerning customers’ requests for product enhancements
- Own expansion and renewal efforts for a distinct book of business
- Train, onboard, and evangelize best practices for new and existing client
Who you are
- 2 years experience working in customer-facing roles such as Customer Success, Account Management and/or Sales
- Prior experience in B2B SaaS, VoIP, or communications software roles highly preferred
- Strong communicator with excellent verbal and written communication skills
- Comfortable holding a quota and negotiating contracts
- You are comfortable building trust and communicating effectively with all types of customers — from C-level, VP, and Director-level contacts, to the end-users of the software
- Ability to explain technical concepts in an easy-to-understand manner
What’s In It for You
• Competitive salary, up to 70k salary, and bonuses
• 2 Weeks PTO after 90 days.
• 100% paid health, dental, and vision benefits.
• Multinational company
** Fully in-office in North Scottsdale, not open to remote, part-time, C2C, offshore. We can consider hybrid for stars **
