What are the responsibilities and job description for the Customer Success Manager position at WOW Recruitment?
Fully remote Customer Success Executive Opportunity in SAAS and AI.
**Salary: Up to $55k USD Bonuses Stock Options**
Our client partners with some of the biggest names in sport, fashion, home delivery and travel and you will be helping clients drive new revenue streams and take full advantage of the e-commerce boom.
- SaaS | eCommerce | AI and Technology
- Rapidly Growing Global Start Up
- Work from Home
*To be considered, you MUST have experience in merchandising AND E-Commerce*
What's in it for you:
- Grow a territory with strong international support from the USA, Europe and the Philippines
- Fully remote working with total autonomy
- Collaborate with internationally renowned enterprise brands
- Opportunity to grow the US region alongside key leaders in the field
- A fantastic entry into the booming tech and e-commerce market
- Make a massive impact on your client’s business strategy and performance
- Incentive scheme based on quality of service and retention
- Work with technology at the forefront of the AI shopping space
- Leverage partnership and agency networks to grow client portfolios
The role:
- Perform product demonstrations and tutorials through Video Calls
- Engage clients and walk them through onboarding, training and customer support
- Be a sponge for customer feedback and endeavour to improve customer experience
- Work strategically with the technical and sales teams to provide optimized customer service
- Regularly check in with clients and troubleshoot enquires
- Provide strategic analysis of each clients unique situation using data
- Collect feedback through customer surveys and NPS scores
- Upsell and cross sell additional services where appropriate
About you:
- Strong relationship-building skills, focusing on adding value to your clients
- Excellent presentation and communication skills
- Prior experience in a customer service/support role in Software or E-commerce is preferable
- Experience in Merchandising advantageous
- Able to communicate with both a technical and non-technical audience
- Ability to work autonomously and have a proactive customer centric mindset
- Must be self motivated
This is a fantastic opportunity for someone who perhaps works in retail or merchandising and is keen to transition into the thriving world of SAAS.
If this is a space you are passionate about and would like to know more about the role, please contact Brad Johnson at WOW Recruitment on brad@wowrecruitment.com.au
Salary : $55,000
