Your Role :
As Alpaca’s Community Manager, you will take the lead in cultivating a vibrant and engaged community across social and digital platforms.
Your mission is to build authentic connections, drive meaningful engagement, and create spaces where our developer-first community thrives. Beyond fostering online connections, you’ll play a key role in shaping Alpaca’s brand presence by supporting media relations and managing virtual and in-person events that leave a lasting impact.
Alpaca’s Marketing team is 100% distributed and remote. This role is an individual contributor reporting directly to the Marketing Lead.
Working Timezone : Pacific to Eastern, North America
Things You Get To Do :
Community Building and Engagement
- Drive member engagement on social platforms (LinkedIn, X) and community spaces (Reddit, Slack, YouTube), creating an environment that fosters trust and loyalty
- Monitor, moderate, and engage with community conversations, answering questions, providing support, and encouraging ongoing interaction
- Gather feedback from community members and use insights to inform content creation, product development, and marketing opportunities
- Collaborate with internal teams (Product, Marketing, Support) to implement community-driven suggestions and enhance user experience
Social Strategy and Content Development
Work closely with the content team to develop engaging social posts, community updates, and encourage user-generated content that align with brand goalsCreate and manage social calendars, ensuring consistent and relevant posts that resonate with target audiencesAssist in developing resources and content based on community needs as requiredEvent Planning and Management
Coordinate and support both virtual and in-person events (webinars, meetups, conferences) to engage with community members, prospects, and mediaAssist in planning, promoting, and executing events to drive awareness and deepen community engagementWork with cross-functional teams to ensure seamless event delivery and track engagement metrics post-eventMetrics and Optimization
Track community engagement and brand sentiment using platforms like Sprout Social and other analytics toolsRegularly report on KPIs such as audience growth & engagement and content performanceContinuously optimize your approach and output based on data to increase community participation and brand reachWho You Are (Must-Haves) :
5 years of experience in community management and / or social media– with a focus on building and nurturing online communitiesExpertise with social and community platforms such as LinkedIn, X, Reddit, Slack, and YouTubeProven ability to engage and build relationships with community members, encouraging active participation and trustStrong communication skills, both written and verbal, with the ability to articulate complex ideas clearly to diverse audiencesAnalytical mindset with the ability to track and report on engagement metricsExcellent organizational skills with the ability to manage multiple projects, meet deadlines, and work in a fast-paced environmentA passion for tech, community-building, and creating meaningful connectionsWho You Might Be (Nice-to-Haves) :
Background in fintech, SaaS, or tech-related (ideally within developer ecosystem)Experience with media relations, including outreach and securing press coverageExperience in managing virtual and in-person events, with the ability to multitask and coordinate logisticsJ-18808-Ljbffr
