What are the responsibilities and job description for the Training Specialist position at Alpena Alcona Area Credit Union?
Duties:
Role:
To improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union's organizational priorities. A Training Specialist understands, communicates, and works to achieve and follow the Credit Union's mission and member promise statements.
Essential Functions & Responsibilities:
Conducts new employee orientation sessions and on-the-job training, including use of computers and software; conducts training in marketing techniques and refresher and upgrading training.
Formulates training outline and determines instructional methods, utilizing individual
training, group instructions, demonstrations, and workshops; selects or develops training aids such as handbooks, visual aids, and tutorials.
training, group instructions, demonstrations, and workshops; selects or develops training aids such as handbooks, visual aids, and tutorials.
Evaluates and assists in designing training manuals and related materials, training classes,
and training procedures.
and training procedures.
Tracks the progress of trainees through routine tests, observation, and feedback from
supervisors; evaluates the effectiveness of the current training.
supervisors; evaluates the effectiveness of the current training.
Completes required reports and documents; attends meetings as required.
Performs other job related duties as assigned.
Requirements:
Performance Measurements:
1.
Ensure all employees have the full understanding of AAACU products and services.
2.
Ensure all employees foster a positive member experience and employee culture through team collaboration to improve member satisfaction.
3.
Ensure we are coaching for succession by providing leadership at every level.
4.
Ensure we are increasing sales and cross selling knowledge to increase revenue and member satisfaction.
Additional Desired Attributes:
Knowledge and Skills:
Experience
Three years to five years of similar or related experience.
Education
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills
Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
1. Must possess excellent communication skills.
2. Professionalism in appearance, dress, and attitude is a must.
2. Professionalism in appearance, dress, and attitude is a must.
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