We are seeking a detail-oriented person who can work independently with minimum supervision and who is able to work under pressure to meet deadlines. This person should be able to effectively multi-task and thrive in a fast-paced work environment. This person should be a knowledge seeker and a go-getter who will take initiative.

Selected candidate will be in a key position to manage day to day operations of an assigned client portfolio. By maintaining strong relationships within client organizations, the Technical Support Specialist functions as an extension of the client business providing subject matter expertise and support for all hardware, software, and payment processing needs.

The Responsibilities

• Act as a single source of resolution for Clients and Agent Offices for all terminal and technology needs that are associated with payment transactions.
• Manage all technology issues through various points through various communication sources (phone, email and video call)
• Recommend existing and future products/services to assigned clients.
• Assist with clients implementation and installations as well as ongoing service and support.
• Work with internal departments and external partners to ensure a high level of support for the client to resolve the end clients needs.
• Lead and provide direction/support towards initial implementation and transaction processing enablement.
• Manage 3rd party VAR relationships and Point of Sale hardware/software
• Respond to customer service inquiries about their credit card processing
• Effectively problem solve while providing an exceptional customer service
• Acknowledge, research, and resolve customer issues and concerns.
• Discipline managing in a timely manner via a CRM to meet or exceed our posted SLAs.
• Proactive outreach to customer based to ensure customer satisfaction and inquire about possible new product sales.
• Ability to troubleshoot complex issues between point-of-sales, hardware, gateways and processing platforms.
• Responsible for assisting Co-workers in "as needed" tasks.