Billing/Collections Specialist

Job Overview

A Collection Specialist, is a professional who focuses on recovering outstanding debts from individuals or businesses, using various methods like phone calls, emails, and negotiating payment plans, and resolving billing issues, while adhering to legal and ethical guidelines.

Responsibilities and Duties:

· Regularly review accounts receivable reports to identify and track overdue accounts and ensure timely payment.

· Process and post patient payments to the appropriate accounts.

· Initiate contact with clients via phone, email, or mail to discuss overdue payments and negotiate payment arrangements.

· Work with clients to develop and implement feasible payment plans that align with company policies and legal requirements.

· Accurately record and process payments received from clients, ensuring proper allocation to the correct accounts.

· Investigate and resolve billing discrepancies, denials, and customer complaints in a timely and professional manner.

· Keep detailed and accurate records of all collection activities, including contacts, agreements, and payments.

· Prepare regular reports on the status of overdue accounts, collection efforts, and key performance indicators (KPIs).

· Follow all applicable laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).

· Audit claims daily to ensure timely collections.

· Collaborate with the Billing and Accounting department to resolve issues.

· Maintain a high level of accuracy and attention to detail.

· Identify opportunities to improve collection processes and procedures to enhance efficiency and effectiveness.

· Other Duties as assigned

Skills Required:

· Proficiency in billing, collections, and/or accounting systems

· Proficiency in Novitas, UHC, Humana, and Availity portals.

· Strong communication and interpersonal skills

· Excellent negotiation and problem-solving skills

· Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

· Ability to work independently and as part of a team

· Strong attention to detail and accuracy

· Knowledge of debt collection laws and regulations (FDCPA)

· Strong analytical skills to assess financial data and tends.

· Proficiency in the ability to identify and resolve payment issues

· Proficiency in managing multiple accounts and track collection efforts.

Qualifications:

Education:

· High school diploma or equivalent required

Experience:

· 1- 2 years of experience in Medical Billing/Collections, accounts receivable, or customer service

· Knowledge of EOB’s, Copays, Coinsurance, deductibles, and denial codes.

· Certified Coder

· Laboratory background preferred.

Physical Requirements:

· Ability to sit for extended periods of time

· Ability to use a computer and other office equipment

· Ability to communicate effectively via phone and in writing.

· High school diploma or equivalent required

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical coding: 2 years (Required)
• Laboratory Background: 2 years (Required)

Ability to Commute:

• Tulsa, OK 74137 (Required)

Ability to Relocate:

• Tulsa, OK 74137: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20