What are the responsibilities and job description for the Customer Support Representative (Tech) position at Alpha Net Consulting LLC?
Job Description:
We are seeking a Level 1 Technical Support Specialist to join our team. The ideal candidate will be responsible for providing first-line support to end-users by troubleshooting and resolving technical issues related to hardware, software, and network systems. This role involves direct interaction with clients and requires a strong understanding of IT systems and excellent customer service skills.
Key Responsibilities:
- Install and configure hardware and software for end-users
- Respond to support tickets in accordance with Service Level Agreement (SLA) guidelines
- Collaborate with the Service Desk and other technical teams to resolve Level 1 and Level 2 service requests, incidents, and problems
- Document all steps taken to resolve issues in the ticketing system.Your AI Recruiter for end-to-end
- Handle escalations related to desktop, network, and server infrastructure service tickets to maintain service levels
- Create and document service management procedures and standards to ensure adherence to engineering best practices
- Provide on-site and remote support to end-users, including assistance with audiovisual setups for meetings
- Set up new workstations, including deploying equipment and creating Active Directory accounts.
- Utilize Windows and Mac OS devices effectively.
- Engage in research and testing of new technology to enhance support services
Desired Attributes and Experience:
- Excellent customer service skills with a professional demeanor.
- Strong verbal and written communication abilities.
- Reliability and punctuality in meeting work commitments.
- Solid understanding of computers, networks, and software applications
- Experience with MS Office applications: Word, Excel, Outlook.
Preferred Qualifications:
- A and Net Certifications or equivalent are required.
This position offers an opportunity to work in a dynamic environment, providing essential support to clients and contributing to the overall success of our IT services team.
Job Type: Contract
Pay: $15.50 - $16.00 per hour
Shift:
- Morning shift
Ability to Commute:
- Austin, TX 78731 (Preferred)
Work Location: Hybrid remote in Austin, TX 78731
Salary : $16 - $16
