Support Analyst

Note: Mandatory Background check

Key Responsibilities:

• Advanced Troubleshooting: Resolve complex technical issues related to hardware, software, and network systems that have been escalated from Level 1 support. comptia.org
• System Maintenance: Assist in maintaining system capabilities by testing existing equipment and programs, and try out new systems and software. comptia.org
• User Training: Train users on proper use of hardware and software, ensuring they can effectively utilize IT resources. comptia.org
• Documentation: Maintain detailed records of issues and resolutions to build a knowledge base for future reference.
• Collaboration: Work closely with Level 1 support to guide them in resolving less complex issues and to identify recurring problems. devsdata.com
• Escalation Management: Identify and escalate unresolved issues to Level 3 support or appropriate departments.

Qualifications:

• Experience: Proven experience in IT support, with a focus on troubleshooting and resolving technical issues.

Job Type: Contract

Pay: $16.00 - $17.00 per hour

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Austin, TX 73301 (Required)

Work Location: Hybrid remote in Austin, TX 73301

Salary : $16 - $17