What are the responsibilities and job description for the Technical Support Representative position at Alpha Net Consulting LLC?
Job Title: Technical Support
Location: Austin, TX (Onsite)
Type: Contract (Long Term)
Job Description:
Provide Technical support for desktops, laptops, and peripherals. Re-image devices, reinstall applications, and troubleshoot Windows OS, hardware, and enterprise software issues. Collaborate with third-party vendors for escalations and hardware replacements. Document resolutions in IT service management tools (ServiceNow, Remedy).
Requirements:
- 1-3 years of experience in IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
People with a criminal record are encouraged to apply
Location:
- Austin, TX 78753 (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Austin, TX 78753 (Required)
Work Location: In person
Salary : $15 - $16
