What are the responsibilities and job description for the Technical Support position at Anetcorp India Pvt Ltd?
Position : Technical Support
Location : Austin TX
Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Job Types: Full-time, Contract
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- tech support: 1 year (Required)
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $15 - $16
