Customer Service Technical Support

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Job Description

Provide comprehensive administrative support for multiple delivery stations across the US, ensuring the health and wellbeing of the site and its surrounding Company partners. The role involves tracking delays, delivery errors, and partner technical issues, and includes end-of-day reporting to the manager on package misses and escalations. You will holistically own the site performance of a delivery station while sitting in the office and following up on partners that are flagging or need support. Communication with the team and Business Partners in need of support is key.

Responsibilities

• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments, and deep dives of field processes and procedures.
• Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
• End-of-day reporting to manager on package misses and escalations.
• Track delays, delivery errors, and partner technical issues.
• Support communication with team and Business Partners.
  
  

Essential Skills

• Administrative support
• Customer service
• Reporting
• Microsoft Excel
• Technical support
• Client communication
• Customer support
• Salesforce
• 2 years in a Customer Success, Account Management, or Sales Support role
  
  

Additional Skills & Qualifications

• Tech-savvy, able to solve basic technical support questions from partners
• Customer focus mindset
• Bilingual (Spanish or Mandarin) - nice to have
  
  

Pay and Benefits

The pay range for this position is $27.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Apr 15, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com ( astoncarteraccommodation@astoncarter.com) for other accommodation options.