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9XTUSI - Onsite Tech Support

Alpha Net
Grand Rapids, MI Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/26/2025

Job Description

Job Description

Responsibilities :

Provide break / fix support for desktops, laptops, and peripherals

Re-image devices and reinstall / configure applications as needed

Troubleshoot Windows OS, hardware, and enterprise applications

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

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