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Onsite Tech Support

Apolis
Grand Rapids, MI Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Role Name : Onsite Tech Support

Location : / Grand Rapids, MI, United States (ONSITE)

Rate : $40 / hr on C2C OR $35 / hr on W2

L1 / L2 Technical Support - Break / Fix, Imaging, and Vendor Coordination

Responsibilities :

Provide break / fix support for desktops, laptops, and peripherals

Re-image devices and reinstall / configure applications as needed

Troubleshoot Windows OS, hardware, and enterprise applications

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Requirements :

2-5 years of experience in L1 / L2 IT support

Strong troubleshooting skills for hardware, software, and OS issues

Experience in an enterprise IT environment

Salary : $35 - $40

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