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IT Specialist | CGEMJP00288527

Alpha Net
Washington, DC Full Time
POSTED ON 2/28/2025
AVAILABLE BEFORE 4/24/2025

Role Name: EHTIRA - IT Specialist
Location: / Washington, DC United States (ONSITE)


JOB DESCRIPTION:

L1/L2 Technical Support Break/Fix, Imaging, and Vendor Coordination

Responsibilities:

Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and hardware replacements
Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Requirements:
2-5 years of experience in L1/L2 IT support
Strong troubleshooting skills for hardware, software, and OS issues
Experience in an enterprise IT environment

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