What are the responsibilities and job description for the Specialist/Onsite Tech | CGEMJP00288521 position at Alpha Net?
Job Description
Job Description
Role Name : ZRTWN0 - Specialist / Onsite Tech
Location : / Norwich, NY (ONSITE)
Due to additional onboarding requirements, a meet and greet is required for all new hires.
Candidates must be willing to go to the closest Capgemini, Client, or onsite location as indicated by project team to meet with a Capgemini team member prior starting their assignment. If the candidate is not local, travel covered by Capgemini. If travel is involved and after selection the candidate declines the offer, costs will be paid by vendor and not Capgemini."
JOB DESCRIPTION : Onsite
Provide break / fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall / configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements :
