What are the responsibilities and job description for the Level II PC Field Technician position at Alpha NetSolutions, Inc.?
Do you enjoy fast-paced work with a lot of variety? Are you a self-starter who can get things done without being micro-managed? Is technology your jam? Then we've got a job for you!
MUST RESIDE within commuting distance of our Millbury, Massachusetts office. This job is 60% field work at our client sites and 40% phone support from our office. Due to the security protocols of clients, only US citizens will be considered for this position.
We currently have an opportunity for an experienced (3 years) Desktop Technician to serve our growing client base in the Worcester Area. This is a full time, salaried position, and you will work out of our office in Millbury, MA.
Desktop Technicians provide onsite desktop support to our clients who have critical response time requirements for their business technology systems. You will work as part of our team to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 3 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. The Service Technician exhibits a broad level degree of technical knowledge that can be applied to customer’s technical issues and problems. This position is one of the front line levels of support for client desktops, printers and infrastructure. You will assist other technical staff members in resolving issues. You also will be expected to maintain AlphaNet’s positive reputation with existing clients through exceptional service delivery. This position requires you to complete preventative maintenance on products, and assist in installations and deliveries. Other projects may be assigned.
Alpha NetSolutions, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $50,000 - $75,000