What are the responsibilities and job description for the Customer Success Manager position at Alpha Nodus, Inc.?
Company Description
Alpha Nodus, founded in 2015, emerged to address inefficiencies in patient journeys within the healthcare system. The company strives to eliminate delays and bottlenecks between patients and providers, ensuring just-in-time care. With its Gravity AI and Gravity suite of services, Alpha Nodus aims to automate and accelerate every step of the patient journey, from booking appointments to the exam room. The company's mission is deeply rooted in enhancing clinical capacity and delivering timely care.
Role Description
This is a full-time, on-site role for a Customer Success Manager, located in Fort Lauderdale, FL. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining strong client relationships, retaining customers, and employing analytical skills to improve service offerings. The role involves day-to-day customer service interactions, problem-solving, and implementing strategies to enhance customer experiences.
Qualifications
- Customer Satisfaction and Customer Service skills
- Analytical Skills for problem-solving and service improvement
- Experience in Customer Retention and Relationship Building
- Excellent communication and interpersonal skills
- Ability to work on-site in Fort Lauderdale, FL
- Experience in the healthcare industry is a plus
- Bachelor's degree in Business, Marketing, Communications, or a related field