Receptionist

Job Summary
We are seeking a dedicated and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong communication skills, proficiency in office software, and the ability to handle multiple responsibilities in a fast-paced environment.

Duties

• Greet and welcome visitors in a friendly and professional manner.
• Manage incoming calls using phone systems, ensuring effective phone etiquette.
• Schedule appointments and maintain calendars for staff members.
• Perform clerical duties such as filing, data entry, and document preparation.
• Utilize Google Suite for various administrative tasks including document creation and email management.
• Assist with billing and invoicing using as needed.
• Provide support to medical or dental staff by managing patient records and appointment scheduling (experience as a Medical or Dental Receptionist is a plus).
• Maintain a clean and organized reception area to create a welcoming environment.
• Collaborate with other team members to ensure smooth office operations.

Requirements

• Previous experience as a receptionist or in a clerical role is preferred.
• Proficiency in Google Suite applications (Docs, Sheets, Calendar).
• is desirable but not mandatory.
• Strong typing skills and attention to detail are essential.
• Excellent communication skills with a focus on customer service.
• Ability to multitask effectively while maintaining professionalism under pressure.
• A positive attitude and willingness to assist where needed within the office environment.
• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

If you are organized, personable, and ready to contribute to our team’s success, we encourage you to apply for this exciting opportunity as a Receptionist!

Job Types: Full-time, Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Rotating weekends
• Weekends as needed

Language:

• Spanish (Required)

Work Location: In person

Salary : $15 - $19