Customer Service Representative/Animal Care Attendant

Customer Service Representative and Animal Care Attendant

CORE RESPONSIBILITES (include but are not limited to):

 Supports Mission, Vision and Values of Alpha Pet Resort.

 Sells the services and products of the facility to prospective customers.

 Tours prospective clients and visitors through the facility.

 Answers the telephone, receives and provides appropriate information according

to established procedures.

 Welcomes clients and pet guests and ensures pet guests have the proper up-to-

date vaccination records.

 Responsible for cash management including accepting cash, check and credit

card payments for services and for end-of-day cash drawer balance.

 Explains company and facility policies to customers in a positive manner.

 Responds to customer complaints in a professional, courteous manner and acts

to satisfactorily resolve the problem; elevates to supervisor as needed.

 Escorts pet guests to/from their enclosure and provides water as needed.

 Operates the Point-of-Sale system.

 Responsible for maintaining the appearance and cleanliness of the lobby and

other public areas.

 Completes all required training and attends training sessions as

needed/assigned.

 Treats customers, guests, visitors and co-workers in a professional, courteous

manner.

 Assists other associates as needed.

REQUIREMENTS:

Expertise & Experience:

 High School Graduate or Equivalent.

 Minimum of 1-year experience in a customer service role or retail sales

experience.

 Must have ability to resolve problems quickly and professionally.

 Must have strong communication and interpersonal skills.

 Customer Service experience a plus.

 Must have excellent telephone skills.

 Must be able to utilize a multi-line phone system and work on a computer

system.

 Displays a professional manner at all times.

Physical:

 Must be able to work evenings, weekends and holidays.

 Must frequently lift 40 pounds.

 Must be able to stand, walk and climb stairs frequently.

 Must be able to handle dogs on leashes.

 Must be able to work in an environment with exposure to disinfectant/sanitation

chemicals, animal dander and excretions.

Sanitizes/disinfects pet enclosures and general boarding areas.

 Provides clean bedding and ensures pet guests have clean water at all times.

 Makes sure that each pet receives the correct type and quantity of food for each

meal and maintains cleanliness of food prep areas.

 Monitors and accurately charts consumption and elimination of every pet guest;

brings concerns to the General Manager or Assistant Manager.

 Visually checks pet guests for safety and well-being throughout the day.

 May be required to supervise group play for dogs and/or individual activities for

pet guests.

 May be required to assist with bathing and brushing of canine guests.

 Checks and picks up excrement from enclosures and other areas as needed

throughout the day.

 Monitors pet belongings; cleans belongings as needed; assures the return of pet

belongings to owners. Carries pet belongings to storage area, front desk or to

assist customers, as needed.

 Performs daily laundering of pet bedding and towels.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Work Location: In person