What are the responsibilities and job description for the Call Center Agent position at Alpha Roofing Group?
Join the Growth at Alpha Roofing and Construction in Burbank, CA!
Are you ready to bring your energy and personality to a team that values your independence and people skills? We're hiring experienced Call Center Agents who thrive in a collaborative and supportive environment.
What We're Looking For:
- High Energy: You bring positivity and enthusiasm to every call.
- People Person: Building connections and holding great conversations comes naturally to you.
- Common Sense: You can think on your feet and solve problems with ease.
- Independent Worker: You don’t need to be micromanaged – you take initiative and deliver results.
- Low-Pressure Work: If you're looking for a rewarding role without unnecessary
- Positive Attitude: A positive and can-do attitude goes a long way. We believe in creating a workplace where everyone feels motivated and inspired.
Duties:
- Handle inbound and outbound calls in a professional and courteous manner
- Great active listening skills
- Demonstrate expertise in telephone relationship building, creating connection a connect that makes the customer want to choose us before we get to the property
- Analyze customer needs and answer questions
- Knowledge and notes of company
- Maintain accurate and detailed records of customer interactions in the CRM system
Qualifications:
- Fluent in English (written and verbal)
- Strong communication skills, with the ability to effectively communicate with customers from diverse backgrounds
- Previous experience in a call center is required
- Sales-oriented mindset with the ability to meet or exceed sales targets
- Strong attention to detail and accuracy in data entry
At our company, we value our employees and offer a benefits package, including:
- Paid sick leave & holidays
- More benefits to come as the company grows
If you are a motivated individual who enjoys helping others and has strong communication skills, we would love to hear from you. Apply now to join our team as a Call Center Agent!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Shift:
- Morning shift
Experience:
- Call center: 1 year (Required)
Work Location: In person
Salary : $19 - $20