What are the responsibilities and job description for the Program Supervisor - Spokane position at Alpha Supported Living Services?
Who we are
We are Alpha Supported Living Services, a non-profit organization, we provide residential and community-based services to adults with developmental and intellectual disabilities. Our primary objective at Alpha is to enhance the quality of life for each of our clients by aiding them in learning, personal development, and fostering increased independence. Since 1974, we've been dedicated to offering supported living, group home, community inclusion, and representative payee services, expanding our reach across King, Snohomish, and Spokane counties in Washington State. At Alpha, our commitment lies in treating every client with utmost dignity and respect while also valuing and nurturing the abilities of our employees to foster their professional growth.
Job Summary
The Program Supervisor oversees and manages the provision of support for assigned participants living at particular sites, including supervision of staff. This position interacts with program participants and must be familiar with the Guiding Values issued by the Developmental Disabilities Administration. The Program Supervisor seeks to act in accordance with those values and upholds the agency mission “to serve individuals with developmental disabilities by providing an array of residential and other support services that will result in maximizing the person’s quality of life.”
Day-to-Day
- Supervise the provision of participant’s health, behavioral, safety, social and medical support services
- Oversee the development and implementation of participant IISPs reflecting the participant’s preference and concurrence
- Monitor IISP goal progress and review documentation regularly; Provide IISP reviews or updates as assigned or needed
- Review and assist in the implementation of Positive Behavior Support as needed or assigned; Make recommendations to the Health Care Supervisor and/or Clinical Manager for revisions
- Provide direction and oversight to participant outings and activities
- Facilitate participants accessing their community regularly for activities of their choice
- Provide on-call and after-hour supervision, direction and support as needed or assigned
- Oversee the development and implementation of participant IISPs reflecting the participant’s preference and concurrence
- Coordinate, facilitate and assist with participant’s medical and behavioral programs
- Maintain regular and consistent communication with participants medical/behavioral health team
- Coordinate and assist with the provision of health care, nurse delegation and medication management; Schedule, facilitate or participate in training as needed or assigned
- Consistently and accurately maintain client records in compliance with local, state, federal, agency and contractual regulations or requirements
- Review and audit records periodically; Records include but are not limited to: consents, property inventories, leases, ISP’s, IISP’s, guardianship papers, nurse delegation paperwork and any other client record information
- Review written and electronic documentation regularly; Address documentation errors promptly;
- Provide assistance and training on the use of objective, professional language and terminology as necessary
- Assist with the supervision and management of both client’s individual and house financial accounts; Coordinate with appropriate personnel to protect participants’ financial resources
- Supervise and oversee the staffing support in the homes, working to promote staff cohesion and build staff morale
- Develop and post a staffing schedule that meets participant staffing needs
- Monitor use of staffing hours against established guidelines; Notify supervisor of discrepancies
- Promptly notify Human Resources of shift vacancy, leaves of absence or other adverse staffing situations
- Provide on-site training to employees in accordance with state, agency and contract requirements
- Provide personnel supervision to assigned staff
- Annual reviews
- Time card compliance
- Performance management
- Provide daily supervision of staff
- Coordinate and facilitate monthly team meetings
- Monitor and review staff responsibilities to ensure that the home(s) and agency vehicles are properly maintained and meet safety guidelines.
- Skill development
- Maintain and sustain positive working relationships with participants’ families and friends, vocational program staff, day program staff, DDA Case/Resource Management and other service providers
- Participate in staff meetings and attend other meetings and seminars; complete individual training requirements annually and maintain certifications and licensures, as required
- Attend mandatory training to complete:
- First Aid / CPR
- Blood borne pathogens
- Mandated reporter
- Continuing Education requirements for Long-term Care Workers
- Attend mandatory training to complete:
- Operate a personal and/or agency vehicle on a regular basis; Maintain personal vehicle in a safe operating condition:
- Maintain certifications and licenses, as a condition of employment:
- Washington State Driver’s license and automobile registration
- Automobile insurance that meets Washington State requirements
- Provide driver’s abstract every year or upon request from agency
- Maintain certifications and licenses, as a condition of employment:
- Perform other duties as needed or assigned on a daily basis
Who we are looking for
- Compile, categorize, calculate, audit, or verify information or data
- Basic knowledge of software commonly used to perform the essential functions of the position (Word, Excel, Outlook, etc.)
- Intermediate knowledge of principles and processes for providing supported living and personal care supports
- Intermediate ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others
- Able to encourage others and build mutual trust, respect, and cooperation among team members
- Identify the developmental, educational or training needs of others; assist in the development of training programs or classes; facilitate teaching or instructing others
- Basic knowledge of the principles of performance management and the supervision of personnel
- Demonstrated ability to apply general rules to specific problems to produce answers that make sense and to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Job Requirements
- Depending on individual client needs, this position may work with adaptive medical equipment (walker, wheel chair, Hoyer lift, wheel chair lift, gait belt, etc.) and may be required to provide hands-on or stand-by assistance. There may be exposure to blood borne pathogens, therefore employees are required to use personal protective equipment.
- This position will operate an automobile to perform the essential functions of this position, therefore the use of vision and hearing are required for safety.
- Travel between work sites will be required.
- This position also requires the physical ability to support clients that have intellectual and developmental disabilities and may be assaultive or aggressive, medically fragile and/or unable to ambulate. Work sites may have flights of stairs and require the ability to traverse. Adaptive equipment may be used as long as physical safety is ensured at all times.
Starting Wage: All supervisors will start at $32.60 / hr.
Pay Transparency: Wage Scale
This position has a starting wage of $32.60 / hr. and can earn up to $38.20 / hr. through annual step increases.
Benefits:
Benefits for Full-Time Employees (30 hours or more a week) include Medical, Dental, Vision, 403(b) (non-profit version of a 401(k)) with company match, Life Insurance, Tuition Savings Program, and Tuition Reimbursement. Employees working 34 or more hours a week are eligible for PTO accrual.
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Salary : $33 - $38
