What are the responsibilities and job description for the Call Center Agent position at Alphabe Insight Inc?
Company Description
About Us
At Signal Tru Brand, we are committed to helping businesses grow through effective branding, strategic planning, and reliable solutions. We combine creativity with data-driven insights to support organizations in achieving long-term success. Our team values precision, dedication, and a strong work ethic, and we’re proud to foster an inclusive and collaborative workplace.
Job Description
Job Description
We are seeking a motivated and customer-focused Call Center Agent to join our team in New Orleans. In this role, you will handle incoming and outgoing calls, assist customers with inquiries, resolve issues efficiently, and provide an exceptional customer experience.
Responsibilities
Answer incoming calls and respond to customer inquiries in a professional manner
Resolve customer issues with clarity, empathy, and efficiency
Maintain accurate records of interactions and transactions
Follow communication procedures and guidelines
Collaborate with team members and supervisors to improve service quality
Stay informed about company services and policies
Qualifications
Qualifications
High school diploma or equivalent required
Previous experience in a call center or customer service role preferred
Strong communication and problem-solving skills
Ability to multitask and remain calm under pressure
Proficient in basic computer systems and typing
Excellent listening skills and attention to detail
Additional Information
Benefits
Competitive salary ($46,000 - $54,000 annually)
Opportunities for professional growth and internal advancement
Supportive and team-oriented work environment
Skill development and ongoing training
Full-time schedule with consistent hours
Salary : $46,000 - $54,000
