What are the responsibilities and job description for the Call Center Customer Service Agent position at Alphabe Insight Inc?
Company Description
Chats Cloud Cover – About Us
At Chats Cloud Cover, we are committed to delivering reliable, high-quality customer support solutions for businesses across various industries. Our mission is to create seamless communication experiences through efficient call center operations, professional service, and a people-first approach. We take pride in fostering a work environment where employees feel valued, supported, and motivated to grow.
Job Description
Job Description:
Chats Cloud Cover is seeking a motivated and customer-oriented Call Center Customer Service Agent to join our team in Louisville, KY. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to remain calm under pressure.
Responsibilities:
Answer incoming calls in a professional and courteous manner
Provide accurate information and support based on client needs
Resolve customer complaints efficiently and effectively
Maintain records of customer interactions and transactions
Follow call center procedures and scripts as needed
Escalate complex issues to the appropriate department
Meet or exceed performance and quality standards
Qualifications
Qualifications:
High school diploma or equivalent
Previous customer service or call center experience preferred
Excellent verbal and written communication skills
Ability to multitask and manage time effectively
Strong attention to detail and problem-solving abilities
Proficient in basic computer skills and call center software
Additional Information
Benefits:
Competitive salary between $34,000 and $40,000 annually
Opportunities for professional development and career growth
Supportive and team-oriented work environment
On-the-job training to enhance communication and service skills
Consistent full-time hours with a stable schedule
Salary : $34,000 - $40,000
