What are the responsibilities and job description for the Call Center Representative position at Alphabe Insight Inc?
Company Description
About Us:
Story Lane Box is a dynamic and innovative company based in Cincinnati, OH. We are committed to delivering high-quality project management services and creative solutions. We believe in fostering a positive work environment that encourages growth, teamwork, and continuous improvement. Our goal is to make a significant impact in the industry by delivering successful projects on time and within budget.
Job Description
Job Description:
We are seeking a motivated and reliable Call Center Representative to join our team. This role involves handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customers have a positive experience with our services.
Responsibilities:
Manage inbound and outbound calls professionally and promptly.
Address customer inquiries, resolve issues, and offer appropriate solutions.
Document and update customer information accurately in our database.
Maintain a high level of product knowledge to assist customers effectively.
Work collaboratively with team members to meet department goals and KPIs.
Ensure customer satisfaction and promote long-term relationships.
Meet performance metrics, including call handling time and customer satisfaction scores.
Qualifications
Skills and Qualifications:
High school diploma or equivalent required.
Previous call center or customer service experience is preferred.
Strong communication skills, both verbal and written.
Ability to handle high-volume calls in a fast-paced environment.
Problem-solving skills and attention to detail.
Ability to work well in a team and independently.
Proficiency with computer systems and customer management software.
Additional Information
Benefits:
Competitive salary.
Opportunities for growth and career advancement within the company.
Health, dental, and vision insurance.
Paid time off and holiday leave.
Retirement savings plan with company match.
Training and development programs to enhance your skills.
