What are the responsibilities and job description for the Medicare Call Center Representative position at VirtualVocations?
A company is looking for a Medicare Inbound Contacts Representative.Key ResponsibilitiesAddress incoming inquiries from Medicare members via telephone, digital, or written communicationHandle 40 inbound calls daily, resolving complex benefit questions and educating membersRecord details of interactions and escalate unresolved customer grievances as necessaryRequired Qualifications2 years of customer service experienceExperience managing multiple priorities and using various computer applications simultaneouslyProficiency in Microsoft Office applications, particularly Outlook and TeamsPrior experience in a high-volume call center or related customer service environmentBilingual in Spanish and English is preferred
