Call Center Representative

Company Description

About Us

At Property Soar, we are dedicated to delivering exceptional property management and real estate services. Our mission is to make property ownership seamless and rewarding by prioritizing customer satisfaction and innovative solutions. Join our dynamic team and grow with a company that values professionalism and excellence.

Job Description

Job Description

We are seeking a motivated and customer-focused Call Center Representative to join our team in Columbus, OH. You will be the first point of contact for our clients, providing outstanding support and solutions to their inquiries. If you thrive in a fast-paced environment and have excellent communication skills, this is the perfect opportunity for you.

Responsibilities

• Handle inbound and outbound calls, providing prompt and accurate information to clients.
• Assist clients with property-related inquiries, including rental processes and maintenance requests.
• Resolve customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Meet and exceed performance targets, including response time and customer satisfaction metrics.

Qualifications

Qualifications

• High school diploma or equivalent (required); college degree preferred.
• Proven experience in customer service or call center roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using computers and call center software.

Additional Information

Benefits

• Competitive salary ($36,000 - $42,000 per year).
• Opportunities for career growth within the company.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.
• Paid time off and health benefits.