What are the responsibilities and job description for the Client Account Representative position at Alphabe Insight Inc?
Company Description
About Us:
Reboot Staff is a premier staffing and event solutions company dedicated to connecting businesses with top-tier professionals. We specialize in providing high-quality services that ensure seamless operations and exceptional event experiences. Our team thrives on innovation, efficiency, and a commitment to excellence, making us a trusted partner in the industry.
Job Description
Job Description:
We are seeking a dedicated and customer-focused Client Account Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and ensuring their needs are met. You will work closely with internal teams to ensure client satisfaction, address inquiries, and resolve any issues promptly. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering quality service.
Responsibilities:
Manage client accounts and serve as the main point of contact for all client inquiries
Build and maintain strong, long-term client relationships
Assist clients with their needs, addressing concerns or issues promptly
Ensure accurate and timely processing of client orders, requests, and inquiries
Work with internal teams to ensure client expectations are met or exceeded
Prepare and deliver regular reports to clients on account status and performance
Identify opportunities for upselling and cross-selling services to existing clients
Provide recommendations for improvements in client service and account management
Maintain a thorough understanding of company products and services
Qualifications
Skills & Qualifications:
Proven experience in client account management, customer service, or a related field
Strong communication and interpersonal skills
Ability to manage multiple accounts and tasks simultaneously
Excellent problem-solving and organizational abilities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Detail-oriented with a focus on accuracy and efficiency
A customer-first mentality with a passion for delivering excellent service
High school diploma or equivalent required; college degree preferred
Additional Information
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
Positive, collaborative work environment
