What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
At Sphirea Plus, we are committed to delivering efficient, high-quality logistics and supply chain solutions. With a focus on excellence, precision, and customer satisfaction, we support a wide range of industries through dependable warehouse and distribution services. Our team is the backbone of our operations, and we take pride in offering a positive work environment where employees can grow and succeed.
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our team in Dallas, TX. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and providing outstanding support to ensure customer satisfaction. This position plays a key role in maintaining positive client relationships and upholding our service standards.
Responsibilities
Respond to customer inquiries via phone, email, and live chat
Provide accurate information regarding products, services, and company policies
Assist customers with order tracking, billing questions, and basic troubleshooting
Maintain detailed records of customer interactions using internal systems
Collaborate with team members and other departments to ensure prompt resolution of issues
Follow up with customers to ensure satisfaction and encourage feedback
Identify recurring customer concerns and report to management for process improvement
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Previous experience in customer support or a similar role
Strong communication and problem-solving skills
Ability to work independently and as part of a team
Attention to detail and strong organizational skills
Proficiency with Microsoft Office and customer service software
Excellent time management and multitasking abilities
Additional Information
Benefits
Competitive salary
Growth and advancement opportunities
Ongoing training and professional development
Supportive and inclusive work environment
Paid time off and holidays
Health, dental, and vision insurance options
