What are the responsibilities and job description for the Customer Support Assistant position at Sphirea Plus?
Company Description
About Us
At Sphirea Plus, we are committed to delivering efficient, high-quality logistics and supply chain solutions. With a focus on excellence, precision, and customer satisfaction, we support a wide range of industries through dependable warehouse and distribution services. Our team is the backbone of our operations, and we take pride in offering a positive work environment where employees can grow and succeed.
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our team in Dallas, TX. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and providing outstanding support to ensure customer satisfaction. This position plays a key role in maintaining positive client relationships and upholding our service standards.
Responsibilities
Qualifications
Benefits
About Us
At Sphirea Plus, we are committed to delivering efficient, high-quality logistics and supply chain solutions. With a focus on excellence, precision, and customer satisfaction, we support a wide range of industries through dependable warehouse and distribution services. Our team is the backbone of our operations, and we take pride in offering a positive work environment where employees can grow and succeed.
Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our team in Dallas, TX. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and providing outstanding support to ensure customer satisfaction. This position plays a key role in maintaining positive client relationships and upholding our service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Provide accurate information regarding products, services, and company policies
- Assist customers with order tracking, billing questions, and basic troubleshooting
- Maintain detailed records of customer interactions using internal systems
- Collaborate with team members and other departments to ensure prompt resolution of issues
- Follow up with customers to ensure satisfaction and encourage feedback
- Identify recurring customer concerns and report to management for process improvement
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Previous experience in customer support or a similar role
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
- Proficiency with Microsoft Office and customer service software
- Excellent time management and multitasking abilities
Benefits
- Competitive salary
- Growth and advancement opportunities
- Ongoing training and professional development
- Supportive and inclusive work environment
- Paid time off and holidays
- Health, dental, and vision insurance options
