What are the responsibilities and job description for the Customer Support Assistant position at Sphirea Plus?
Company Description
About Us
At Sphirea Plus, we are dedicated to delivering top-tier customer solutions with a focus on reliability and excellence. Our commitment to fostering a supportive and innovative workplace allows our team members to grow personally and professionally. Join us in shaping a company that values collaboration, integrity, and customer satisfaction.
Job Description
Job Description
Sphirea Plus is seeking a motivated and customer-focused Customer Support Assistant to join our dynamic team in Dallas, TX. This role involves handling customer inquiries, providing solutions to issues, and ensuring a seamless experience for our clients. The ideal candidate is enthusiastic, detail-oriented, and passionate about delivering exceptional customer service.
Responsibilities
Skills And Qualifications
Benefits
About Us
At Sphirea Plus, we are dedicated to delivering top-tier customer solutions with a focus on reliability and excellence. Our commitment to fostering a supportive and innovative workplace allows our team members to grow personally and professionally. Join us in shaping a company that values collaboration, integrity, and customer satisfaction.
Job Description
Job Description
Sphirea Plus is seeking a motivated and customer-focused Customer Support Assistant to join our dynamic team in Dallas, TX. This role involves handling customer inquiries, providing solutions to issues, and ensuring a seamless experience for our clients. The ideal candidate is enthusiastic, detail-oriented, and passionate about delivering exceptional customer service.
Responsibilities
- Respond promptly to customer inquiries via phone and email.
- Resolve customer complaints and ensure issues are handled professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs effectively.
- Provide product and service information to customers.
- Identify and escalate issues to management when necessary.
Skills And Qualifications
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficient in using customer service software and tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is an advantage.
Benefits
- Competitive salary: $43,000 - $56,000 per year.
- Opportunities for professional growth and advancement.
- Comprehensive training and development programs.
- Supportive and collaborative work environment.
- Health, dental, and vision insurance.
Salary : $43,000 - $56,000
