What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Story Lane Box is dedicated to providing innovative and high-quality solutions to our customers. We value professionalism, efficiency, and a strong commitment to customer satisfaction. Our team is built on integrity, collaboration, and continuous growth.
Job Description
Job Description
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience. This role requires excellent communication skills, problem-solving abilities, and a proactive approach to customer service.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Provide accurate information about our products and services.
- Resolve customer issues efficiently while maintaining a positive customer experience.
- Assist with order processing, returns, and account-related inquiries.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal departments to address customer concerns and improve processes.
- Follow company guidelines and policies to ensure high-quality service.
Qualifications
Required Skills and Qualifications
- Previous experience in customer service, support, or a related field.
- Strong verbal and written communication skills.
- Ability to multitask and handle high-volume inquiries efficiently.
- Problem-solving skills with a customer-first approach.
- Proficiency in Microsoft Office Suite and CRM systems.
- Strong attention to detail and organizational skills.
- Ability to work both independently and as part of a team.
Additional Information
Benefits
- Competitive salary based on experience.
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Training and development programs to enhance skills.
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply.
