What are the responsibilities and job description for the Customer Support Assistant position at Story Lane Box?
Job Description
Job Description
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience. This role requires excellent communication skills, problem-solving abilities, and a proactive approach to customer service.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Provide accurate information about our products and services.
- Resolve customer issues efficiently while maintaining a positive customer experience.
- Assist with order processing, returns, and account-related inquiries.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal departments to address customer concerns and improve processes.
- Follow company guidelines and policies to ensure high-quality service.
Qualifications
Required Skills and Qualifications
Additional Information
Benefits
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply.
