What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
Captura Hall is a forward-thinking company committed to delivering exceptional customer support and innovative solutions. We pride ourselves on fostering a collaborative and dynamic environment where our employees can grow, learn, and thrive. Located in Philadelphia, PA, we are dedicated to providing top-notch service to our clients while maintaining a culture of inclusivity and continuous improvement.
Job Description
Job Description
Captura Hall is looking for a motivated and reliable Customer Support Assistant to join our team. In this role, you will play a key part in supporting our customers by addressing inquiries, troubleshooting issues, and ensuring the highest level of satisfaction. As a Customer Support Assistant, you will have the opportunity to develop valuable skills while working in a fast-paced and team-oriented environment.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide information about products, services, and company policies.
- Assist customers with order management, product returns, and troubleshooting.
- Document customer interactions and maintain accurate records in our system.
- Work collaboratively with team members to ensure customer satisfaction.
- Escalate complex issues to the appropriate department as needed.
- Stay informed on product updates and service changes to provide accurate assistance.
Qualifications
Skills & Qualifications
- Strong communication skills (both written and verbal).
- Excellent problem-solving abilities with a customer-centric mindset.
- Detail-oriented with strong organizational skills.
- Proficient in using computer systems and customer service software.
- Ability to multitask and prioritize tasks effectively.
- Previous customer service experience is a plus, but not required.
Additional Information
Benefits
- Competitive salary ranging from $33,000 to $43,000 per year.
- Opportunities for career growth and advancement within the company.
- Comprehensive training and ongoing professional development.
- Health, dental, and vision insurance options.
- Paid time off, sick leave, and holidays.
- A supportive and collaborative work environment.
Salary : $33,000 - $43,000
