What are the responsibilities and job description for the Customer Support Assistant position at Sociaxe?
Company Description
About Us
At Sociaxe, we are dedicated to providing top-tier services and support to our valued clients. Our mission is to foster connections, empower individuals, and deliver exceptional solutions tailored to their needs. Join our dynamic and inclusive team to grow your career and make a meaningful impact in a collaborative environment.
Job Description
Job Description
We are seeking a Customer Support Assistant to join our team in Philadelphia, PA. In this role, you will be the first point of contact for our customers, ensuring their questions are answered and concerns are addressed efficiently and professionally. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!
Responsibilities
Qualifications
Benefits
About Us
At Sociaxe, we are dedicated to providing top-tier services and support to our valued clients. Our mission is to foster connections, empower individuals, and deliver exceptional solutions tailored to their needs. Join our dynamic and inclusive team to grow your career and make a meaningful impact in a collaborative environment.
Job Description
Job Description
We are seeking a Customer Support Assistant to join our team in Philadelphia, PA. In this role, you will be the first point of contact for our customers, ensuring their questions are answered and concerns are addressed efficiently and professionally. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone and email promptly and professionally.
- Resolve customer issues by providing accurate information and effective solutions.
- Document and maintain detailed records of customer interactions in our system.
- Collaborate with internal teams to ensure customer satisfaction.
- Identify opportunities to improve processes and customer experiences.
- Maintain a thorough knowledge of our services and policies.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous customer service experience is a plus.
- Strong communication and problem-solving skills.
- Ability to work both independently and as part of a team.
- Proficient in Microsoft Office Suite and customer support tools.
- Excellent organizational and multitasking abilities.
Benefits
- Competitive salary ($34K–$38K per year).
- Opportunities for career growth and development.
- Comprehensive training program.
- Supportive and inclusive work environment.
- Paid time off and holidays.
Salary : $34,000 - $38,000
