What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us:
Sonar Spark is a forward-thinking company dedicated to driving innovation and delivering high-quality solutions to businesses across various industries. Our team is committed to excellence, collaboration, and continuous growth, providing employees with the tools and opportunities needed to succeed in a dynamic environment.
Job Description
Job Description:
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a commitment to providing outstanding service.
Responsibilities:
Respond to customer inquiries via phone, email, and other communication channels
Provide accurate information and resolve customer issues efficiently
Maintain detailed records of customer interactions and follow up as needed
Assist in processing orders, returns, and account updates
Collaborate with internal departments to ensure timely issue resolution
Identify and escalate complex issues to the appropriate teams
Monitor customer feedback and suggest improvements to enhance the service experience
Support administrative tasks related to customer service operations
Qualifications
Skills & Qualifications:
Previous experience in customer service or a similar role preferred
Strong verbal and written communication skills
Ability to multitask and work efficiently in a fast-paced environment
Problem-solving mindset with attention to detail
Proficiency in Microsoft Office Suite and customer service software
Ability to work independently and as part of a team
High school diploma or equivalent required; additional training in customer relations is a plus
Additional Information
Benefits:
Competitive salary
Opportunities for professional growth and career development
Health and wellness benefits
Paid time off and holidays
Supportive and collaborative work environment
