What are the responsibilities and job description for the Customer Support Assistant position at Sonar Spark?
Company Description
About Us:
Sonar Spark is a forward-thinking company dedicated to driving innovation and delivering high-quality solutions to businesses across various industries. Our team is committed to excellence, collaboration, and continuous growth, providing employees with the tools and opportunities needed to succeed in a dynamic environment.
Job Description
Job Description:
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a commitment to providing outstanding service.
Responsibilities:
Skills & Qualifications:
Benefits:
About Us:
Sonar Spark is a forward-thinking company dedicated to driving innovation and delivering high-quality solutions to businesses across various industries. Our team is committed to excellence, collaboration, and continuous growth, providing employees with the tools and opportunities needed to succeed in a dynamic environment.
Job Description
Job Description:
We are looking for a detail-oriented and customer-focused Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a commitment to providing outstanding service.
Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels
- Provide accurate information and resolve customer issues efficiently
- Maintain detailed records of customer interactions and follow up as needed
- Assist in processing orders, returns, and account updates
- Collaborate with internal departments to ensure timely issue resolution
- Identify and escalate complex issues to the appropriate teams
- Monitor customer feedback and suggest improvements to enhance the service experience
- Support administrative tasks related to customer service operations
Skills & Qualifications:
- Previous experience in customer service or a similar role preferred
- Strong verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Problem-solving mindset with attention to detail
- Proficiency in Microsoft Office Suite and customer service software
- Ability to work independently and as part of a team
- High school diploma or equivalent required; additional training in customer relations is a plus
Benefits:
- Competitive salary
- Opportunities for professional growth and career development
- Health and wellness benefits
- Paid time off and holidays
- Supportive and collaborative work environment
