What are the responsibilities and job description for the Customer Support Assistant position at Messa Sync?
Company Description
About Us
At Messa Sync, we specialize in providing cutting-edge solutions in communication technology and business integration. Our mission is to connect teams, enhance productivity, and simplify processes through innovative strategies. Headquartered in Los Angeles, we are committed to excellence, integrity, and fostering a collaborative work environment where every team member has the opportunity to thrive and grow professionally.
Job Description
Job Description
Messa Sync is currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Los Angeles, CA. The ideal candidate will provide professional and timely support to clients, ensuring a smooth experience and helping resolve inquiries or issues efficiently. This role is key to maintaining strong relationships with our clients and contributing to overall customer satisfaction.
Responsibilities
Qualifications
Benefits
About Us
At Messa Sync, we specialize in providing cutting-edge solutions in communication technology and business integration. Our mission is to connect teams, enhance productivity, and simplify processes through innovative strategies. Headquartered in Los Angeles, we are committed to excellence, integrity, and fostering a collaborative work environment where every team member has the opportunity to thrive and grow professionally.
Job Description
Job Description
Messa Sync is currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Los Angeles, CA. The ideal candidate will provide professional and timely support to clients, ensuring a smooth experience and helping resolve inquiries or issues efficiently. This role is key to maintaining strong relationships with our clients and contributing to overall customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and internal systems in a courteous and timely manner
- Assist with troubleshooting issues and providing solutions or escalating when necessary
- Maintain accurate records of interactions and transactions
- Follow up with clients to ensure their needs have been met
- Collaborate with other departments to resolve customer issues effectively
- Identify and report recurring customer concerns to improve service processes
Qualifications
- High school diploma or equivalent; additional education is a plus
- Previous experience in a customer service or support role preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Ability to work both independently and as part of a team
- Comfortable using computer systems and customer service platforms
Benefits
- Competitive salary based on experience
- Opportunities for growth and professional development
- Training and support provided
- Positive and team-oriented work environment
- Full-time, Monday to Friday schedule
