What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
At Every Word Code, we specialize in innovative digital solutions tailored to meet the evolving needs of businesses. From customized software to streamlined support services, our mission is to deliver excellence through code and customer experience. With a growing team of professionals and a focus on continuous improvement, we take pride in creating a supportive and goal-oriented work environment.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Kansas City. This role involves providing exceptional support to our clients by answering inquiries, resolving issues, and maintaining strong client relationships. The ideal candidate is organized, communicative, and committed to delivering top-tier customer service.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems
Assist clients with product-related questions and technical issues
Maintain accurate records of customer interactions and updates
Collaborate with internal teams to resolve complex cases
Follow up with clients to ensure satisfaction and issue resolution
Provide feedback to help improve support processes
Qualifications
Qualifications
High school diploma or equivalent (Associate's or Bachelor’s degree preferred)
1 year of experience in a customer service or support role
Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Proficient with basic computer applications and support software
Ability to work independently and as part of a team
Additional Information
Benefits
Competitive salary between $36,000 and $43,000 per year
Opportunities for career growth and internal advancement
Training and development programs to enhance your skills
Supportive team environment with clear goals and expectations
Paid time off and holiday benefits
Salary : $36,000 - $43,000
