What are the responsibilities and job description for the Customer Support Assistant position at Sonar Spark?
Company Description
About Us:
Sonar Spark is a dynamic and innovative company located in the heart of Kansas City, MO. We are committed to providing creative solutions in the communications industry, bringing fresh and impactful strategies to our clients. Our team thrives on collaboration, growth, and forward-thinking approaches, creating a culture that fosters both personal and professional development.
Job Description
Job Description:
We are looking for a dedicated and enthusiastic Customer Support Assistant to join our team. The ideal candidate will provide high-quality customer service, ensuring that our clients receive timely and effective support. You will be the first point of contact for customers, addressing their queries and providing solutions to resolve any issues. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.
Responsibilities:
Skills:
Benefits:
About Us:
Sonar Spark is a dynamic and innovative company located in the heart of Kansas City, MO. We are committed to providing creative solutions in the communications industry, bringing fresh and impactful strategies to our clients. Our team thrives on collaboration, growth, and forward-thinking approaches, creating a culture that fosters both personal and professional development.
Job Description
Job Description:
We are looking for a dedicated and enthusiastic Customer Support Assistant to join our team. The ideal candidate will provide high-quality customer service, ensuring that our clients receive timely and effective support. You will be the first point of contact for customers, addressing their queries and providing solutions to resolve any issues. This role requires strong communication skills, patience, and the ability to work in a fast-paced environment.
Responsibilities:
- Handle customer inquiries via phone, email, or chat in a professional and friendly manner.
- Provide solutions and escalate issues to the appropriate department as needed.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure consistent and efficient customer service.
- Process orders, returns, and exchanges according to company policy.
- Assist in product troubleshooting and offer technical support when necessary.
- Provide feedback to management regarding customer concerns and recurring issues.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and tools.
- High attention to detail and organizational skills.
- Ability to handle high-pressure situations effectively.
Benefits:
- Competitive salary with growth opportunities.
- Comprehensive health and wellness benefits package.
- Paid time off and holiday leave.
- Opportunity for career advancement within the company.
- Ongoing training and professional development programs.
- Supportive and inclusive work culture.
