What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
At Synchro Speak About US, we’re dedicated to delivering exceptional communication solutions tailored to meet the diverse needs of our clients. Our mission is to enhance customer experiences through innovative support services and a team committed to excellence. Join us in fostering meaningful connections in a fast-paced, collaborative environment.
Job Description
Job Description
We’re seeking a Customer Support Assistant to join our team in Westlake, OH. The ideal candidate will act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience. This role is vital in maintaining our reputation for outstanding service and building lasting relationships with our clients.
Responsibilities
- Handle customer inquiries via phone and email professionally and efficiently.
- Resolve customer complaints by identifying problems and implementing effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to clients with clarity and empathy.
- Collaborate with internal teams to address customer concerns and improve service.
- Continuously update knowledge of company products and services.
Qualifications
Skills and Qualifications
- Strong communication and interpersonal skills.
- Proficiency in using customer service software and tools.
- Problem-solving mindset with the ability to work under pressure.
- Attention to detail and organizational skills.
- Prior experience in customer support is a plus but not mandatory.
Additional Information
Benefits
- Competitive salary ranging from $42,000 to $48,000 annually.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your success.
- A collaborative and supportive work environment.
Salary : $42,000 - $48,000
