What are the responsibilities and job description for the Customer Support Assistant position at Alphabe Insight Inc?
Company Description
About Us
At Sociaxe, we are dedicated to building exceptional customer experiences. We provide innovative solutions and personalized support to help our clients succeed. Join a dynamic team where your skills make a difference, and your career can thrive in a collaborative and inclusive environment.
Job Description
Job Description
Sociaxe is seeking a detail-oriented and empathetic Customer Support Assistant to join our growing team in Cleveland, OH. In this role, you will be the first point of contact for our customers, ensuring their needs are met promptly and professionally. This is an excellent opportunity to work in a supportive environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat with professionalism and efficiency.
- Resolve customer concerns and escalate complex issues to the appropriate departments when needed.
- Maintain accurate customer records and update account information in our system.
- Provide product and service information to customers and offer tailored solutions to their needs.
- Assist in identifying patterns in customer feedback and suggest process improvements.
- Collaborate with internal teams to ensure customer satisfaction and service quality.
Qualifications
Skills and Qualifications
- Strong communication skills, both written and verbal.
- Exceptional problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software is a plus.
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or support is highly desirable.
Additional Information
Benefits
- Competitive salary within the range of $40,000 - $44,000 per year.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Comprehensive training to set you up for success.
- Paid time off and health benefits package.
Salary : $40,000 - $44,000
